PENDO FOR IT TEAMS
Tired of bad employee software experiences that waste money and create compliance headaches?
Get the return you were promised on your workplace software, identify at-risk behavior, and transform how work happens.
Get the most value from
your software spend
Leverage detailed analytics data to eliminate underused tools.
Head off security risks
before they happen
Identify shadow IT threats and optimize approved workflows to mitigate them.
Support smarter ways of
working with AI
Incorporate and drive adoption of AI tools into existing workflows.
Reduce risk
Understand user behavior to ensure work happens in approved ways
Make sure employees are in compliance with data regulations like GDPR, spot at-risk behaviors, and protect shareholder trust.
Cisco Cloudlock used Pendo surveys and in-app guides to communicate with customers about serious security threats, leading to quicker fixes.
Increase Revenue
Help employees work smarter with
software that drives results
Help employees make their workflows better on platforms like Salesforce, accelerating the adoption of AI and transforming how teams work.
Thomson Reuters used Pendo to track adoption of and feedback for a new AI tool. This helped them understand the impact of AI and plan their roadmap based on user needs.
Cut Costs
Empower employees to be more
productive with always-on support
Get insights you can use into how and where to deploy AI, track usage, drive adoption, and collect feedback.
Ready to see how Pendo can help your IT team?
“Pendo is a key piece of our overall employee experience. As we grow with Pendo, we’re constantly looking at how we can improve our tech ROI and increase sales. The sky’s the limit.”
– Amy Beal, Director of Business Learning, Ferguson
Frequently asked questions
Pendo provides IT teams with robust analytics to monitor and improve workflow productivity. By analyzing how employees interact with various applications, IT can identify bottlenecks and deploy in-app guidance to streamline processes, ensuring tasks are completed more efficiently.
Pendo provides IT leaders visibility into application usage, configuration, and user behavior to detect risks including shadow IT and lapses in policy compliance. With enterprise features such as role-based access control, SSO integration, regular audits (including SOC2, GDPR, HIPAA), and in-app guidance, CIOs can proactively enforce governance, respond to vulnerabilities, and align employee behavior to internal and regulatory standards.
Pendo commissioned a Forrester Total Economic Impact™ study, showing that a composite enterprise achieved $3.81 million in benefits over three years from better user behavior analytics, in-app guidance, and digital adoption workflows versus an investment of ~$765,000—yielding payback in under six months. These ROI figures are supported by productivity gains, reduced training overhead, and improved employee satisfaction. Actual ROI depends on level of adoption, organizational size, and how broadly Pendo’s features are used.
Pendo enables IT teams to gain insights into application usage across the organization. This visibility helps identify underutilized or redundant tools, allowing IT to make informed decisions about software investments, reduce unnecessary expenditures, and manage SaaS sprawl effectively.
With Pendo’s in-app guidance and resource centers, IT teams can create personalized onboarding experiences and provide on-demand support directly within applications. This approach reduces the reliance on traditional support channels, accelerates employee proficiency with new tools, and enhances overall satisfaction.
Pendo allows IT teams to collect and analyze employee feedback regarding their experiences with workplace applications. By monitoring metrics such as application Net Promoter Score (NPS) and gathering qualitative feedback, IT can identify areas for improvement, prioritize enhancements, and ensure the digital workplace aligns with employee needs.
Using Pendo’s analytics capabilities, IT teams can assess license utilization, detect redundant or overlapping applications, and identify under-utilized software. Pendo’s own usage of these capabilities revealed unnecessary license spend and enabled cost reductions of 30%. While savings vary by organization, these insights often enable smarter vendor consolidation, rightsizing of licenses, and optimization of spend.
