THE CONFERENCE AGENDA

8:45 am - 10:15 am

General Sessions

Welcome General Session: Pendo CEO, Todd Olson

Ballroom A

Todd Olson
Pendo

8:45 am - 10:15 am

10:15 am - 10:30 am

Break

10:30 am - 11:15 am

General Sessions

Keynote, Dan Ariely: Free Beer

Ballroom A

Dan Ariely
Center for Advanced Hindsight

10:30 am - 11:15 am

11:15 am - 11:30 am

Break

11:30 am - 12:15 pm

Pendo Best Practices

Proactive Onboarding: Driving Success w/ KPIs and Accountability

Ballroom A

Adam Siegel
CareCloud

11:30 am - 12:15 pm

Pendo Best Practices

The Pendo COE: How to create and roll out a scalable in-app messaging solution

Breakout B - Room 402

Amanda Bridge
Procore

11:30 am - 12:15 pm

Collaboration & Connection

Hacking Your Product Leader Career

Breakout C - 301B

Gibson Biddle
Netflix

11:30 am - 12:15 pm

Product Design & Execution

Discovery on Demand: Creating a Pipeline for Weekly User Research

Breakout D - 302C

Kristin Johnson
Broadcom
William Kammersell
Scaled Agile, Inc.

11:30 am - 12:15 pm

Product Strategy & Leadership

Customer Health Score: Lessons Learned and How to Roll Your Own

Breakout E - 302A

Travis Turney
Rapid7
Kalley Collette
Rapid7
Stephanie T. Blount
Rapid7

11:30 am - 12:15 pm

12:15 pm - 1:30 pm

Lunch + Lightning Stage

1:30 pm - 2:15 pm

Pendo Best Practices

Clear and Concise for the Win: Best Practices for Writing In-App Guide Copy

Ballroom A

Meghan Mahar
Decisiv

1:30 pm - 2:15 pm

Pendo Best Practices

Eureka! Continuous Discovery Practices for PMs and Product Designers

Breakout B - Room 402

Jeremy Saenz
Kajabi

1:30 pm - 2:15 pm

Collaboration & Connection

A Cross-Functional Approach to Delivering an Awesome Customer Experience

Breakout C - 301B

Allison Caldrone
Citrix
Ryan Durbin
Citrix

1:30 pm - 2:15 pm

Product Design & Execution

How Product People Continue to Learn

Breakout D - 302C

Greg Coticchia
Carnegie Mellon University

1:30 pm - 2:15 pm

Product Strategy & Leadership

Product-led Growth: How to Build a SaaS Company in the End-User Era

Breakout E - 302A

Blake Bartlett
OpenView Partners

1:30 pm - 2:15 pm

2:15 pm - 2:30 pm

Break

2:30 pm - 3:15 pm

Pendo Best Practices

Now Trending: How to Better Serve Your Customers by Identifying Usage Trends

Ballroom A

Thomas Mella
FourKites

2:30 pm - 3:15 pm

Pendo Best Practices

An Instructional Designer’s Guide to Scaling Onboarding

Breakout B - Room 402

Joe Vassallo
Schoology
Nicki Shackleford Bush
Schoology

2:30 pm - 3:15 pm

Collaboration & Connection

The NPS Debate

Breakout C - 301B

Michelle Sung
SecurityScorecard

2:30 pm - 3:15 pm

Product Design & Execution

Reviews: Purpose, Process, and Payoff

Breakout D - 302C

Marty Duffy
G2

2:30 pm - 3:15 pm

Product Strategy & Leadership

8 Tips for Effective Win-Loss Analysis

Breakout E - 302A

Andrew Peterson
Clozd
Spencer Dent
Clozd

2:30 pm - 3:15 pm

3:15 pm - 3:30 pm

Break

3:30 pm - 4:15 pm

Pendo Best Practices

#Squadgoals: Using Pendo Goals to Reinforce Great Team Habits

Ballroom A

Ryan McCutcheon
Procurify

3:30 pm - 4:15 pm

Pendo Best Practices

Now What Did I Call That Guide? Naming Conventions for Pendo Elements

Breakout B - Room 402

Leo Frishberg
Home Depot Quote Center

3:30 pm - 4:15 pm

Collaboration & Connection

From Adoption to Advocacy: How Marketo Created a Virtuous Cycle w/ Pendo & User Reviews

Breakout C - 301B

Vinay Bhagat
TrustRadius
Janet Dulsky
Adobe

3:30 pm - 4:15 pm

Product Design & Execution

Maybe We Should Be Problem Managers

Breakout D - 302C

Steve Johnson
Pragmatic Institute

3:30 pm - 4:15 pm

Product Strategy & Leadership

How Leaders Build Diverse Teams

Breakout E - 302A

Jodi McDermott
Dude Solutions

3:30 pm - 4:15 pm

4:15 pm - 4:30 pm

Break

4:30 pm - 5:15 pm

General Sessions

How To Build Virality Into Your Product to Achieve Rapid Growth

Ballroom A

Oji Udezue
Calendly

4:30 pm - 5:15 pm

6:00 pm - 11:00 pm

Party

Pendomonium Official Party

Solas

Event

6:00 pm - 11:00 pm