A Cross-Functional Approach to Delivering an Awesome Customer Experience

Session Abstract

- Are you concerned with how to manage who/how/when Pendo guides are released to your customers?  See how we work with Product Managers, Customer Success, Support, and Product Design to launch and maintain over 500+ live guides in our products. 
- Are you getting low engagement with guides that are not launched automatically?  See how we have evolved our Resource Center to increase guide engagement and not utilize automatic guide launch for all the guides we launch. 
- Have you ever looked at your support case volume and leveraged Pendo guides to reduce your top support cases?  See how we partner with our Support team and have reduce support call volume by as much as 40%.