Agenda
The agenda for Pendomonium 2024 is now live! Check out all the session topics and speakers below. All times below are in EST.
Tracks
Track 1 - Festival stage
How I Pendo Lightning Talks
Explore some of the most creative, impactful, and innovative ways people are using Pendo today. These sessions will leave you with a better understanding of how Pendo is helping people and businesses succeed and taking their products and digital experiences to new heights.
Track 2 - Memorial Auditorium
How I Pendo User Deep Dives
Hear from Pendo users themselves about the most powerful ways Pendo is transforming how they build, launch, and optimize their digital experiences.
Track 3 - The Lawn
Business of Product
Explore the role of product in digital transformation, product-led tactics for improving efficiency and productivity, and guidance for effectively managing change at scale.
Track 4 - Meymandi Concert Hall
Build with Pendo
Dive deep into all areas of Pendo and how to get the most out of the platform. Learn about new products and what's on the roadmap. And gain a better understanding of how to use Pendo—from analytics to artificial intelligence—to reach your goals.
A.J. Fletcher Opera Theater
#mtpcon
@ Pendomonium
Learn about the skills needed to lead successful teams, the traits that will help next-gen product people excel in their careers, and tools to help practitioners and leaders alike be better at the work they do every day.
Tuesday 10/8
8:00 am
Registration opens
10:00 am – 11:30 am
Finding the magic at the intersection of AI and product
Todd Olson, CEO and Co-Founder, Pendo
11:30 am – 1:00 pm
Lunch break
12:00 pm – 12:20 pm
From Data-Driven to Decision-Centric: Why Data Alone is Failing Your Product Experience
Deepak Vittal, Director of Product Management, insightsoftware
Evelyn Chou, Senior Product Manager, insightsoftware
1:00 pm – 1:45 pm
Advancing product with in-app guides
Ryan Conom, Marketing Manager, Perforce
Ryan Durbin, Technical Engineer, Citrix
Stephanie Monk, Director of Customer Experience, Citrix
Beginner Enterprise Guides Personalization Resource center
Cultivate user habits: Transforming onboarding and retention with Pendo
Stephanie Dam, Retention Marketing Manager, Adobe
Amy Chiu, Adoption & Retention Marketing Manager, Adobe
Analytics Enterprise Onboarding Retention
People, Process, Product: How NBCUniversal uses data to build a better technology ecosystem
Kyle Strickland, SVP of Product, NBC Universal
Beginner Intermediate Analytics Digital adoption Enterprise Driving customer outcomes through personalized experiences
Ryan Philpott, Lead Customer Education Manager, Digital Strategy, Pendo
Erica Akroyd, Director, Customer Education, Pendo
Beginner Customer success Onboarding Personalization
Overcoming (and preventing) the most common product diseases
Radhika Dutt, Author, Radical Product Thinking: The New Mindset for Innovating Smarter
Advanced Beginner Intermediate Leadership
2:00 pm – 2:45 pm
Using your Resource Center to serve users and deliver business results
Liz Feller, Manager, Design System & Analytics, Nelnet
Kelsey Drillen, Director of Content Design, PointClickCare
Emma Pindera, Content Strategist, PointClickCare
Nicholas Querci, Manager of Product Ops, Nasdaq
Beginner Enterprise Onboarding Resource center How United Airlines uses data and in-app guidance to drive the modern workforce forward
Andrew Harrison, Senior Manager - Operations, Products & Strategy, United Airlines
Gunnar Mlsna, Manager Operations - Product Delivery, United Airlines
Empowering enterprise innovation: Strategies for digital transformation
Jen Bessette, Product Management Operations Manager, McGraw Hill
Meet your customers wherever they are with Pendo Orchestrate and AI
Nichole Mace, SVP, Product Management & User Experience, Pendo
Michelle Grupinski, Sr. Manager, Product Experiences, Pendo
Erica Akroyd, Director, Customer Education, Pendo
Advanced Beginner Intermediate AI Creativity in reverse — how to use deliberate constraints for innovation
Dariusz Dziuk, Product Lead, Music Expression, Spotify
3:00 pm – 3:45 pm
Taking digital adoption to the next level
David Alley, VP of Sales & Channel, Maverick Solutions
Paul McClintock, VP of Product and Technology, Maverick Solutions
Intermediate Digital adoption Leveraging Pendo guides to improve the customer experience while driving revenue growth
Melissa Baron, Growth Product Marketing Manager, LastPass
Georgia Pesquera, Manager, Lifecycle Marketing, LastPass
Guides Personalization PLG ROI Accelerating generative AI adoption: From PoC to production at scale
Miku Jha, Director, AI Partner Engineering, Google
AI Unlock the power of visual data with Pendo Session Replay
Kruti Carsane, Portfolio Product Manager, Pendo
David Flowers, Senior Product Designer, Pendo
Intermediate Analytics Session replay Building products with AI at the core
Oji Udezue, Product Executive
Advanced Intermediate 4:00 pm – 4:45 pm
Personalized + AI-powered onboarding experiences that drive customer value & drive product adoption
Steve Gunn, Head of Customer Education, SundaySky
Abby Grotz, Digital Success & Customer Experience Strategist, Okta
Intermediate AI Customer experience Onboarding Personalization Combining Pendo with usability studies for effective employee onboarding
Julie Poole, Director of Product Ops, Ensemble Health Partners
Allison Hopkins, Lead Product Manager, Ensemble Health Partners
Beginner Analytics Enterprise Guides Onboarding PLG Align your Pendo program to positive business impact
Kat Noreen, Sr. Value Realization Consultant, Pendo
Caroline Oles, Sr. Director Client Experience and Enterprise Product Operations, Cox Automotive
Gina Frazee, Director of Digital Customer Experience and Education, UserTesting
Thomas Sander, Director, Product Management, Thomson Reuters
Intermediate Digital transformation Enterprise Pendo Listen: Build for impact with AI-powered feedback insights
Steve Cheshire, Lead Product Manager, Pendo
Marie-therese McCann, Director of UX, ESO
Pierce Healy, Sr. Director, AI Products, Former CEO Zelta AI, Pendo
Advanced Beginner Intermediate AI Listen Back to the future: Returning to first principles to define the future of product management
Cliff Gilley, VP Research Analyst, Gartner
5:00 pm – 5:45 pm
From disruption to opportunity: Embracing the AI revolution
Ethan Mollick, Innovation Expert & Artificial Intelligence Thought Leader; Professor of Entrepreneurship, The Wharton School
5:45 pm – 7:30 pm
Welcome reception
Wednesday 10/9
9:00 am – 9:45 am
The next frontier of product development: When hardware, software, and data intersect
Katie DeGraaf, Senior Vice President, Product & Design, General Motors
10:00 am – 10:45 am
All things governance & standardization with Pendo
Jonathon Wilson, Senior R&D Software Systems Analyst, Medidata Solutions
John Gardiner, Principal Content Designer, Sage
Vijitha Cheekala, Product Manager, LexisNexis
Advanced Digital adoption Enterprise Demonstrating the impact of your awesome analytics work
Drew Harden, Sr. Director Product Analytics, Thomson Reuters
Beginner Analytics Enterprise Organizations’ unsung heroes: Internal PMs and the value they drive
Andrei Zimin, Senior Product Manager, Asana
Beginner Analytics Digital adoption Digital transformation Enterprise Guides AI adoption: It’s all about the value
Dr. Inbal Budowski-Tal, Senior Director, Machine Learning, Pendo
Johnny Ross, Sr. UX Researcher, Pendo
Intermediate AI How Duolingo built a conversational AI that people want to talk to
Zan Gilani, Principal Product Manager, Duolingo
11:00 am – 11:45 am
Unlocking growth: Generating PQLs with Pendo
Melissa Skrbic-Huss, Director of UI/UX, Procare Solutions
Ekin Van Winkle, Director, Product Operations, Procare Solutions
Intermediate Enterprise Onboarding Personalization PLG From concept to conversion: How customer marketing and product management drive PLG success
Carly Cornforth, Senior Manager of Customer Marketing, CallRail
Sarah Parham, Associate Product Manager, CallRail
Beginner Analytics Enterprise Guides PLG Enhancing the strength of 43k employees in over 2k stores with Pendo
Takaharu Nakanishi, Manager, KDDI CORPORATION
Intermediate Digital adoption Enterprise Onboarding Training Supercharge your in-app guides with AI and personalization
Alejandro Dao, Senior Product Manager, Pendo
Advanced Beginner Intermediate Guides What the leading PLG companies are doing in 2024
Aakash Gupta, CPO, Product Growth
11:45 am – 1:00 pm
Lunch break
1:00 pm – 2:00 pm
How behavioral data is transforming sports and media, with the New York Times and Kraft Analytics
Hunter Calvert, Director of Analytics, Games, The New York Times
Jessica Gelman, CEO, Kraft Analytics Group (KAGR)
2:15 pm – 3:00 pm
Pendo as a culture catalyst: Accelerating PLG transitions by building bridges
Andy Krueger, Product Design Director, Datasite
JR Harrell, SVP of Product Design & Strategy, Datasite
Intermediate Analytics Digital transformation Enterprise PLG From pain points to power plays: Pendo’s impact on platform performance
Kameron Canbaz, Principal Product Manager, Yahoo!
Intermediate Analytics Digital transformation Enterprise Elevating enterprise software to SaaS standards
Elliot Land, Innovation Product Owner, RF-Smart
Nic Toporcov, Senior Frontend Developer, RF-Smart
Kevin Gaul, Product Manager, RF-Smart
Intermediate Digital transformation Enterprise Onboarding AI-powered analytics: A game-changer for today’s product leaders
Micky Sapir, Senior Director of Product Management, Pendo
Dillon Kluba, Senior Operations Analyst , Relias
Tate Moeller, Product Marketing Manager, Pendo
Liz Reeves, Director of Client Care Operations, Relias
Advanced Beginner Intermediate Analytics Ethical builders in the age of AI
Kasia Chmielinski, Co-founder, The Data Nutrition Project
3:15 pm – 4:00 pm
How L&D teams enable learning at the speed of Pendo
Christopher Schunke, Principal Product Manager - Red Hat Learning Subscription, Red Hat
Allison Dahl, VP, Customer Training & VoC, Athenahealth
Danielle Bauer, Coaching and Training Senior Manager, Athenahealth
Intermediate Enterprise L&D Onboarding Using Pendo to accelerate a product migration and sunsetting
Katy Nilsson, Director of Client Enablement, Zego (Global Payments*)
Amanda Baird, Director of User Experience, Zego
Advanced Analytics Digital transformation Enterprise Meeting of the minds: Product and design unite
Anna Boyle, Lead Experience Designer, PNC
Caitlin Cataldo, Digital Product Manager, PNC
Intermediate Analytics Enterprise UX/design Becoming data-led: Tools to finally get your whole team leveraging analytics
Tiffany Kitchen, Lead Product Manager, Pendo
Advanced Analytics AI features demand evidence-based decisions
Connor Joyce, Author of Bridging Intention to Impact
4:00 pm – 5:00 pm
Networking break
5:00 pm – 5:45 pm
Reset: How to change what’s not working
Dan Heath, Switch, Made to Stick, Decisive, The Power of Moments, Author
5:45 pm – 10:00 pm
Pendopalooza
Add-on training
This year we’re bringing back optional training courses that will take place on Monday, October 7.
Registration and refreshments begin at 9 am
Workshops run from 10 am to 5 pm
All workshops cost $600 each and run in parallel, so you can only attend one
Please note: A Pendomonium ticket is required to purchase and attend our training day!
Are you new (or new-ish) to Pendo? If so, this 1-day, hands-on workshop is for you! You'll learn about the installation; how to tag pages and features, create segments, set up guides, and perform behavioral analytics; and learn tips for applying best practices each step of the way. This session gets you on the path to being Pendo certified, and you'll walk away with the foundational basics of how to use the tool.
All workshops cost $600 each and run in parallel, so you can only attend one!
Learn morePendo Admin is for those looking to lead the Pendo initiative at your company. This course will be a hands-on deep dive into all aspects of what a successful Pendo implementation looks like. Attendees will learn what it takes to build a Center of Excellence and implement Pendo from start to finish. A project will be submitted at the end of the workshop in order to achieve certification.
*Attendees must already have their Pendo Essentials certification in order to attend Pendo Admin*
All workshops cost $600 each and run in parallel, so you can only attend one!
Learn moreMind the Product’s Product Management Foundations is an overview course that helps product managers develop a broader understanding of their role. Build confidence, deepen product culture, and align your product team around a shared understanding of their craft.
All workshops cost $600 each and run in parallel, so you can only attend one!
Learn moreMaps are a crucial learning and communication tool for product managers to widen their impact and drive action within their organizations. Empower your teams to use mapping to visually work through, communicate, and solve product challenges.
All workshops cost $600 each and run in parallel, so you can only attend one!
Learn moreCommunication and Alignment teaches product teams to increase their strategic impact and organizational influence. Empower your product team to deliver more effectively with buy-in and support from their stakeholders.
All workshops cost $600 each and run in parallel, so you can only attend one!
Learn moreWho is driving AI adoption in your organization - a few tinkerers, the IT group, some business unit, the full leadership? It's critical to get all voices aligned and give teams a stake in this future. This workshop will provide a shared language for talking about AI, a card deck and structured activities for exploring genAI use cases, expert advice from LLM implementors and data scientists, and a takeaway set of solid credible resources to round out your AI transformation program.
Key Takeaways:
- Discovering and mapping your first genAI use cases
- Right sizing AI into your current environment
- A method to evaluate and prioritize use cases
- Risk assessment and mitigation strategies
- Lots of inspiring enterprise and personal productivity examples
- Live sharing (crowdsourcing) of folks' favorite AI tools/resources for business
All workshops cost $600 each and run in parallel, so you can only attend one!
Learn moreThe product roadmap is a contentious and often misunderstood artifact, yet an incredibly powerful tools if used correctly. Creating a great one is part intuition, part art, and part science. In this full-day session, we will talk through the purposes of a roadmap and a process for clarifying your product's vision and strategy, gaining alignment, prioritizing the items on your roadmap, and sharing with stakeholders.
All workshops cost $600 each and run in parallel, so you can only attend one!
Learn moreRead more about Pendomonium
