Customers

Organizations like yours achieve more with Pendo

See why more than 13K companies use Pendo to create better software experiences
4.5
As of November 2024
Organizations like yours achieve more with Pendo
Increased activity in the product by 39%
“The most exciting thing for us is the speed at which we can get information. I can be in a meeting with product and engineering and within fifteen minutes, we get data from Pendo to answer our question and help us make a decision.”
– Chuck Konfrst, Director of User Experience at Cox Automotive Read the story
Deflected 2,300+ hours of rework in key internal tools in one month
“Pendo AI will enable us to focus on more use cases across the company, while getting more time back to be creative and innovative.”
– Gabi Ghali, Director of IT, Service management and Automation platforms, Red Hat Read the story
43% increase in feature engagement
“The greatest thing Pendo gives us is [the ability] to understand pathways and funnels when it comes to personalization. Being able to have these kinds of product analytics and dashboards helps us [validate if] our strategy is on point, if our journey is correct, or if we need to pivot in some way,”
– Mary Ward, Senior Digital Product Manager, iRobot Read the story
25% increase in product adoption
“Pendo is our platform for measuring, end-to-end, feature and service adoption and helping bolster each of those numbers with in-app guides or retargeting tactics.”
– Tom Witczak, Director of Digital Experience, Okta Read the story

All customer stories

Abrigo logo
Abrigo uses Pendo to guide product planning and help small financial institutions remain competitive.
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AccuWeather uses Pendo to communicate critical information to users worldwide.
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Act-On increased event registration through in-app invitations.
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How AgoraPulse reduced churn with Pendo Feedback.
Alarm.com Logo
Alarm.com uses the Pendo platform to ensure the best customer experience possible, and help support teams be more productive.
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The American Cancer Society used Pendo to significantly improve employee compliance around procurement and purchasing.
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Anthology's Pendo-powered Adopt solution allowed Southern Cross University to seamlessly guide users through a new LMS experience.
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AusDoc used Pendo to accelerate their evolution from a “traditional” print publication to a tech-enabled online community.
Aysling logo
Aysling cut the time it takes to onboard new users in half.
BEE logo
BEE uses Pendo to put product-led strategies into action across the entire user journey.
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BigChange leveraged Pendo to free up engineering resources and drive awareness of key new features.
Black Diamond logo
How the Black Diamond wealth platform uses Pendo to power a community of product feedback.
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Building better betas: How BMC uses the cloud to improve on-premise product experiences.
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BombBomb saved 300 customer success hours.
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Pendo gave Boomi deeper insights into product usage and a way to act on them.
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How BridalLive Cut Through The Feedback Noise With Pendo Feedback
Brightly logo
Brightly uses Pendo to improve implementation time by 30%.
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CallRail uses Pendo to power its product-led growth strategy and increase revenue.
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Launching guides in the Cartegraph mobile app drove a 62% increase in mobile adoption within six months.
Casted logo
Casted drives 350% increase in weekly active users of new podcast platform, snagging seed investors.
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Guided test drive experience reduces sales cycle time by 50%.
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日々進化する機能や新しいUI画面などをユーザーに適切に伝え、その利用率を高めることで、プロダクトの価値をより高める
Chek Hub logo
How Chekhub takes users from confusion to clarity with Pendo for Startups.
Choozle logo
Choozle created a communications strategy with Pendo at its core to drive feature adoption up and boost revenue.
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Cin7 drove a 143% increase in workflow usage with personalized, in-app walkthroughs.
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Learn how Cin7 uses Pendo to capture more revenue and accelerate 'aha!' moments.
CINC logo
One guide brought CINC's mobile app rating from 3.3 to 4.7.
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Cisco Cloudlock Used notifications to increase NPS scores by 20%.
Cision logo
Cision doubled NPS survey response rates moving from email to in-app delivery.
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Data-driven sales: How Citrix ShareFile increases free trials conversions.
Cognigy
Cognigy used Pendo to make every customers' first experience a lasting impression.
Copper logo
Hello, Copper: How to re-introduce yourself to your users.
Coursera logo
Demand for Coursera content spiked during COVID-19. Pendo helped them scale their onboarding processes to meet it.
Covetrus logo
Covetrus uses the Pendo platform to become product led, get closer to their users, and drive efficient growth.
Cox Automotive logo
Cox Automotive uses Pendo to understand users' behavior and drive product adoption with targeted in-app communication.
Credly logo
How Credly uses Pendo's Calendly integration to quicker, deeper user research.
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Darwinbox uses Pendo to understand behavior at the account and user level, drive ideal behaviors, and optimize their digital experiences through in-app guidance.
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Dealer-FX uses Pendo to power a machine learning model that helps customers predict and increase their revenue and bookings.
Dispatch logo
Dispatch provides a complete workflow for users.
Elsevier logo
Elsevier uses Core Events in Pendo to measure, understand, and influence successful adoption of their Embase product.
Elsevier logo
Elsevier used Pendo to build a best-in-class support solution that lives within its products.
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ESO uses Pendo Listen to analyze feedback, validate product ideas, and keep everyone in the loop.
Essity logo
Essity used Pendo to scale onboarding and accelerate software adoption across multiple apps.
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How Ferguson cuts Salesforce training costs for 2,500+ employees with Pendo
Filevine logo
Filevine uses Pendo Feedback to deepen customer connections and strengthen its software
Firefly logo
With usage being pushed to unprecedented heights, Pendo is helping Firefly Learning absorb a massive influx.
Flowhub logo
Flowhub uses Pendo to keep customers in the know amid a rapidly-evolving legal cannabis industry.
FourKites logo
After an NPS review, FourKites integrates Pendo with Zapier to drive customer advocacy on G2.
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freee株式会社
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How Global Payments' product team backs every decision with data.
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Pendo guides helped Glooko promote a free telehealth offering and keep doctors and patients with diabetes connected during COVID-19.
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GoTo used Pendo to drive trial-to-paid conversions, increase user activation, and grow revenue.
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HackerRank takes control of customer health and reduces churn with Pendo and ChurnZero.
Healthicity logo
Healthicity drove 12x more customer engagement to boost product adoption.
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Hello Neighbour used Pendo to optimize the user experience on its app and drive a 140% increase in property rental offers.
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Putting NPS to work with Henry Schein.
Hive logo
Hive keeps a finger on the pulse of its product to build customer trust and boost engagement by 40%.
Hugo logo
Hugo uses Pendo to deliver moments of delight for customers unlike anything their competitors are doing.
IHS Market logo
IHS Markit rolled out a new user interface and identified under-used parts of the platform to decommission.
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How IHS Markit uses Product Engagement Score to make outcomes-based product decisions.
Infor logo
Using Pendo to measure usage across on-prem, single tenant, and multi-tenant cloud deployments.
Infor logo
Infor makes data-driven product decisions with Pendo.
Insightly logo
Insightly increased engagement by 1540%.
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INvets used Pendo to boost user engagement and retention—and cultivate a network of evangelists in the process.
Invision logo
To help convince other teams to implement Pendo, InVision's marketing department used their own tool to visualize guide flows.
Invoca logo
Invoca grew feature adoption and customer satisfaction.
iRobot logo
iRobot uses Pendo to power their mobile app personalization strategy.
Jamf_logo
Jamf uses Pendo to increase the implementation success rate of a critical feature.
JLL logo
Learn how JLL used Pendo to boost efficiency, free up developer resources, and grow user satisfaction.
JobAdder logo
JobAdder uses Pendo's analytics to prioritize which features to include in their new UI, and make sure users are loving the experience.
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ラクスル、新規SaaS事業「ジョーシス」立ち上げのバイブル
JungleScout logo
Using in-app walkthroughs to onboard new users decreased support ticket volume by 60% and reduced churn by 7% for first month customers.
K4 Connect logo
When Covid-19 led to strict restrictions on senior living communities, K4Connect used Pendo to deliver top notch customer service and training from a distance.
Kajabi logo
Kajabi engaged 2,000 customers in its first month with Pendo Feedback, using their input to inform several product launches.
Keap logo
Keap used in-app announcements to increase feature adoption by 10x.
Keap logo
Keap uses Pendo to rapidly boost adoption.
Labcorp logo
LabCorp uses Pendo to identify onboarding friction and reduce ticket backlog by 99%.
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LastPass uses Pendo to drive product adoption and increase trial conversion rates.
Magnus Health logo
How Pendo Feedback revolutionized the roadmapping process at Magnus Health
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Magnus Health uses Pendo to help K-12 schools improve student health record management.
Marketo logo
Test, learn, repeat: Marketo’s successful guide launch.
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How Medidata Solutions uses Pendo to reduce dev dependencies and cut down time to build in-app guides.
MemberClicks logo
MemberClicks Achieved a 70% Response Rate for In-app Surveys.
Mimecast logo
Mimecast leverages product usage data to bolster decisions, inform new ideas, promote features, and build a better product experience.
Morgan Stanley logo
Learn how Morgan Stanley at Work leveraged Pendo to proactively ensure clients were getting maximum value from their platform.
MPOWR Envision logo
Pendo helped MPOWR Envision get complete insight into product usage and customer health.
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保険代理店向け営業支援システムの正確な実態把握にPendoを活用 ~多彩な分析機能で「MS1 Brain」のさらなる進化を支える~
Nelnet logo
In-app messaging with Pendo doubled Nelnet's webinar attendance and boosted feature adoption by 200%.
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Nezasa uses Pendo to make more informed product decisions, deliver more tailored experiences, and drive new levels of customer engagement and loyalty.
Noteable logo
Pendo Free gave Noteable a low-risk way to get deep product analytics in their earliest stages.
okta logo
Okta used Pendo to build an end-to-end process for planning, testing, releasing, and ensuring the success of new features and services.
One Bridge logo
How OneBridge Solutions used Pendo Feedback to create the best possible product
OpenTable logo
Unexpected surprises: How OpenTable uses Pendo guides.
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Orgvue partners with their Pendo TAM to get the actionable insights they need to better understand the customer journey, communicate with users more intelligently, and make faster product roadmap decisions.
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Osmosis from Elsevier used Pendo to revolutionize its onboarding — and boost free-to-paid conversions in the process.
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A “true north” for success: How PagerDuty views user data.
PatientCo logo
Pendo in-app messaging is helping Patientco fix product pain points, encourage best-practice behavior among users, and drive feature adoption.
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PetDesk uses the Pendo platform to understand customer behaviors, gather feedback, and empower their internal teams
Portal logo
How Portal improved customer satisfaction by using Pendo Feedback.
Procare Solutions logo
Procare uses Pendo to find the right customers and increase its sales pipeline for an in-app upgrade.
Procore logo
Procore supports the construction industry by personalizing user experience with Pendo
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Pushpay uses Pendo to deliver targeted in-app communication about new functionality
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Q2 is using Pendo to help community financial institutions navigate regulatory changes during COVID-19.
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Q2 is putting the power of in-app messaging and usage analytics in their customers' hands via Pendo's Reseller Partner Program.
Raildiary logo
Using Pendo guides, Raildiary is able to quickly walk field workers through the process of installing and learning to use its app.
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Rapid7 and their happy, healthy customers.
Realtor.com logo
Pendo as a staple of Realtor.com’s tech stack.
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Red Hat used Pendo to drive digital adoption of internal tools and proactively mitigate over 2,300 hours of rework in a single month.
ResMan logo
ResMan made reading release notes a delight with Pendo guides.
Restaurant 365 logo
Using Pendo for mobile onboarding, Restaurant365 drives 95% of users to adopt new restaurant scheduling app.
Ruby logo
Ruby Receptionists uses Pendo to measure usage, provide support, and communicate in-app across multiple mobile and web products.
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How SabeeApp uses Pendo’s roadmapping feature to communicate with their customers.
Sage logo
Sage uses Pendo to solicit critical customer feedback to inform new feature development.
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How Salesforce reimagined the trial experience with Pendo.
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Shareworks by Morgan Stanley is using Pendo to adapt to a drastically altered business landscape.
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Sherpany uses Pendo to improve and scale their onboarding experience, guiding business leaders to meeting success—fast.
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ShippingEasy used Pendo guides to bring customers to the product planning table.
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Shopmonkey uses the Pendo platform—including Session Replay—to create a connected ecosystem of user insights.
SignalPath logo
SignalPath streamlines user onboarding by embedding videos inside in-app guides.
SiteCompli logo
SiteCompli used guides to increase feature adoption by 20x and user engagement by 47%.
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SkuVault uses Pendo to understand the market and deliver exceptional product experiences to their clients.
Smart Recruiters logo
8 ways SmartRecruiters got smarter after using Pendo NPS.
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How SmartRecruiters put in-app training in their users’ hands.
Socrata logo
How Socrata use Pendo Feedback to save time and improve their product.
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How Pendo Feedback helps Species360 to balance customer demand with product strategy.
StrongMind logo
Strongmind used Pendo's Zendesk integration to offer in-app support and reduce support ticket volume.
SugarCRM logo
SugarCRM surveyed users in-app to ensure they built the highest value features first for their new UI.
Symantec logo
How Symantec streamlined cloud migrations, drove up product adoption, and ensured user success with Pendo.
Talegent logo
Pendo forms the backbone of Talegent's efforts to improve customer health, drive feature adoption, and boost retention.
Tokyu Community Corp logo
ガイド表示により基本機能の利用率がアップ。その後の利用継続率も高く定着
TouchBistro logo
TouchBistro made the move from WalkMe to Pendo to improve user onboarding and deliver more robust in-app guidance.
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TraceGains uses the Pendo One platform to consolidate vendors and lower costs.
Tune logo
TUNE expanded into a new market while maintaining current customer loyalty, driving NPS up 27 points.
United Airlines logo
United uses Pendo to refine employee onboarding and drive adoption of new digital solutions.
University of Phoenix logo
The University of Phoenix uses Pendo's in-app guidance to help students achieve their education goals.
UserTesting logo
UserTesting uses Pendo to turn onboarding and training into an ongoing relationship with the user.
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UserTesting uses Pendo to create a personalized onboarding experience that has a direct impact on product adoption.
Valassis logo
Valassis MaxPoint segments internal and external users for greater insight.
Verizon Connect logo
Verizon Connect creates a personalized, automated product demo with Pendo guides.
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WebPT decreased support tickets by 50% with in-app help.
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WebPT used Pendo to test and roll out a brand new telehealth offering in a fraction of the time releases normally take.
Workwave logo
How Workwave backs feature decisions with data.
Zift Solutions logo
Zift Solutions walks users through major UI changes to reduce support questions.
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Zmags saved six weeks of development using Pendo to execute GDPR strategy.

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4.5

“Pendo is a great tool to get your app or web product up-to-speed with real-time analytics. It's great for your daily at-a-glance look to view a dashboard and see how your product is performing, and great if you want to spend more time in the product discovering Pendo's other internal products (Orchestrate, Guides, and more).”

Jacob W.
Associate Product Manager

5.0

“Pendo makes it easy for us to track user actions in detail; we can also audit sites to find pages without tags or with obvious problems; and it uses all the data retrieved from these tags to improve site speed.”

Carmen M.
Data Scientist

5.0

“Pendo stands out for its ability to provide deep insights into user behavior, making it an invaluable resource for understanding how users interact with our software.”

Trina S.
Marketing Operations Manager

5.0

“The Pendo Team really cares about your success. I've been working with them for about 3 years and they've helped me every step of the way in getting Pendo incorporated into several applications. Whenever I have a roadblock, their team is there to help us through it or find other solutions.”

Jason S.
Implementations Team Lead

4.5

“We use Pendo to build comprehensive multi-product analytics using its capabilities to track user behavior and launch custom guides to survey users. It allows us to unify data analytics across all products and use a single tool for almost a hundred different products.”

Anton K.
Data Analyst

4.5

“Pendo's rich functionality across Analytics, In-app Guides, and Feedback are providing us with robust quantitative and qualitative data to gather insights on how to enhance product engagement and empower our users to realize even more value from our products and solutions.”

Aditi K.
Director of Documentation

5.0

“I love how easy it is to use. They have tons of resources, educational courses, certifications, and great support staff that respond quickly. We had a great implementation consultant who walked us through the entire process. With every challenging question we had for her, she answered with a solution using Pendo.”

Crystal N.
Product Engagement Specialist

4.0

“Pendo makes it easy for us to track user actions in detail; we can also audit sites to find pages without tags or with obvious problems; and it uses all the data retrieved from these tags to improve site speed. Constant updates completely improve our user experience and the interface is intuitive.”

Carmen M.
Data Scientist

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