In case you didn’t make it to the 2024 product superbowl—I mean Pendomonium 🤪—this year was the best yet.
We welcomed 2,000+ attendees from 620 companies and 28 countries, heard from global thought leaders and cultural icons, and launched eight new additions to the Pendo One platform. 🔥
With so much happening, we thought we’d distill our biggest product updates into one round-up. Here’s everything that’s new (or coming soon) to Pendo One.
Pendo Orchestrate: One user engagement tool to rule them all
When product teams align in-app and out-of-app communication, engagement and adoption skyrocket. But traditional email solutions aren’t designed for the needs of product teams, and they leave you dependent on other departments and third-party tools.
That’s why we launched Pendo Orchestrate, the latest and greatest user engagement solution built just for product teams (like yours!).
Orchestrate blends your in-app guides, ✨email✨, and AI-powered product data so you can personalize and automate messaging journeys both inside and out of your app. With Orchestrate, you can:
- Extend your reach by engaging users everywhere they are, not just when they’re in your app
- Personalize journeys by automatically sending (or stopping) messaging journeys based on what users do in-app
- Tie your user engagement tactics to measurable product outcomes and behaviors
This is just the beginning of what’s possible with Orchestrate. Read the announcement from our SVP of product management and UX for three ways you can get started today.
Embedded content: Personalize your product UI, no coding required
What if you could add targeted modules to your website or app’s user interface (UI) without dev resources? With all-new embedded content from Pendo, you now have the power of no-code personalization to maximize adoption and engagement.
Because of the way embedded content looks and acts within your UI, it’s even better at personalization than traditional In-app Guides. With embedded content, product teams can:
- Fast track your product-led growth initiatives by rolling in-app programs and experiments on your own
- Reduce UI friction without disrupting your user experience (UX) or looping in engineering
- Drive digital adoption and improve employee productivity by embedding content on third-party applications (like Salesforce)
Here’s an example of embedded content to boost Salesforce productivity:
Check out three ways you can get started with embedded content.
Insights: AI-powered recommendations at your fingertips
Gone are the days of data overload and decision paralysis. Pendo Insights is an AI-powered tool that’s here to change how you use product analytics forever.
Insights are built on Pendo’s proprietary machine learning (ML) to analyze trends in your unique user behavior and reveal what actions lead to strong user retention and business outcomes. With Insights, you can take the grunt work out of analysis, spot trends you may not have been looking for (or even knew existed), and uncover patterns without hours of digging.
We’ll let you in on a hint: Pendo Orchestrate and Insights work really well together. See how you can improve retention.
Listen: Qualitative data meets conversational AI
If you’re a little too reliant on gut instincts or disjointed data to make critical product decisions, listen up: The next chapter of Pendo Listen is almost here. You’ll get integrations with third-party tools like Gong and Zendesk, enhancements to our AI-driven triage, and an out-of-this-world conversational interface. (We’re most excited about this.)
With Listen’s conversational interface, you’ll be able to ask questions, and customer insights will ✨magically✨ appear. It’s like having a conversation with a teammate that can instantly answer your biggest product questions, from ‘Why do accounts churn?’ to ‘What’s the biggest pain point for new users?’.
Listen is one of Pendo One’s newest additions, and gives product teams the tools to perform AI-powered discovery. Get a demo to learn more.
Identity mapping: Optimize end-to-end user experiences
The customer journey starts long before a user logs into your digital product. And for too long, product teams could only see what users do after they become a logged-in user. Identity mapping, part of Pendo Analytics, gives product and revenue teams complete visibility into customer journeys by connecting unknown website users to authenticated, logged-in users.
With identity mapping’s insights, product teams can:
- Attribute out-of-app user behaviors to key business outcomes (e.g. free-to-paid conversions)
- Deliver tailored onboarding experiences based on what users do before they log in
- Optimize PLG by unifying reporting across the entire user journey
Learn more about identity mapping.
Collaboration: Communicate without leaving Pendo One
The most successful Product Teams collaborate across product management, design, engineering, marketing, sales, and customer success. That’s why we built collaboration, the all-new communication layer of Pendo One. This is a platform-wide update that lets your team members react, comment, notify, and share Pendo data and content within the platform.
Collaboration gives you the tools to increase and improve communication, shorten feedback loops, and help your teams work better together. React to data with emojis or images, and @mention colleagues anywhere in Pendo to start a discussion in the context of a report, guide, or replay.
Dashboard templates: Ask and you shall receive
What if you could simply tell Pendo your goal, and it’d build the dashboard for you? With dashboard templates, that’s exactly what’s possible. Dashboard templates are now live, so choose a template for your use case, answer a few questions, and voilà! All the reports you need, automatically produced in a world class dashboard.
Your team can rally and collaborate around one interactive dashboard, ask questions, get answers, and debate the right path forward as a unified front.
Personalized homepages: Your AI-powered place to work in Pendo
Having a dashboard is wonderful, but what if you’re working on a number of different activities?
You deserve a personalized landing place where you can see everything you’re working on, from your favorite dashboards to tagged comments to relevant resources. With personalized homepages, now available in Pendo, that’s exactly what you’ll get. Powered by AI, personalized homepages give you instant access to the parts of Pendo that matter most to you.
Pendomonium 2024 was one for the books. Stay tuned for more post-Pendomonium resources, and talk to a Pendo expert to learn more.
