Pendo In-app Guidance Software - Streamline Onboarding

Increase awareness and action

Deploy quickly

Launch in-app guides without any added engineering effort.

Accelerate adoption

Get users to value by guiding them to the most impactful features.

Measure and optimize

Continually iterate and improve with actionable guide metrics.

Build tailored in-app guidance that inspires your users

Personalize every experience

Segment and target guides to reach the right users, at the right time, with the right message.

Jump start the creation process

Auto-generate guides and steps powered by AI.

Get users to value quickly

Accelerate onboarding and adoption with relevant and contextual enablement.

Create cross-app consistency

Build cohesive and intuitive experiences for users across your web and mobile apps.

Empower your entire team

Enable anyone in your company to leverage in-app guides with our simple visual designer.

Our onboarding guides not only helped increase engagement with our messaging, we've also seen a 60% increase in trial conversions. Personalized guides help users achieve the goals they created their account for in the first place. Drew Grantham, In-Product Marketing Specialist
Email wasn’t working, and obviously we don’t have the bandwidth to call all of our customers to tell them about updates . . . Pendo In-app Guides allow us to coach our customers on how to use a feature, tell them when updates are coming, or make them aware of any issues that could affect their business. Benny Estes, Director of Product Management

Support and engage employees in-app

Pendo In-app Guides - Contextual guidance

Stop users from getting stuck

Let Pendo AI generate in-app guides so you can scale contextual support.

Deflect support tickets

Spot workflow friction with AI-powered journey insights, and offer self-service resources your employees can tap into when they get stuck.

Prioritize resources

Scale your operations team by validating training and support needs with usage and systems data.

Measure results

Track the impact of your digital adoption strategy with intelligent analytics.

We used to spend quite a bit of engineering effort and design time creating our own guides that would help people figure out what new features were on offer. What used to take an engineer three days as a manual build could now be handled by a product manager in an hour. Daniel Fenton, Director of Product Management

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Frequently asked questions

Is there a way to target my in app guides to a specific group of users?

Yes. Segmentation in Pendo, powered by analytics and metadata, allows you to target guides at the user or account level. Learn more about segmentation for employee-facing applications here.

Do you have any best practices for creating in-app guides?

Yes, we’ve worked with our user community to document some of the most important tips and tricks for creating impactful guides on this page.

Do you have a way for in app guides to move across applications?

Yes. With our employee-facing solution you can create, launch, and track guide completion—within and across applications.

Many teams in my company leverage Pendo. Does Pendo offer any functionality to help my organization to manage our guide standards, deployment cadence, and other areas of coordination?

Yes. Pendo has invested heavily in features that make it easy to manage guides at scale. These tools include features like categories, throttling, conversions, and governance.

Where do I start with my in-app guide strategy?

Analytics are the best way to start. Guides should solve a specific business problem—for example, if you’re trying to drive feature adoption, you need to know what features are underutilized. Starting with analytics helps you define the right problem to solve. Learn more about the power of starting with analytics for digital adoption here.

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Help customers get more from digital experiences with in-app guides