SENTIMENT
Hyper-targeted surveys and polls
Know what users think and how they feel about your product
Improve survey relevance and increase response rates by 10x
Serve NPS and other polls directly in-app to yield better results. Target specific product interactions and user segments to get the input you need. Trigger email backup to understand why users lapse.
Pendo for Customer Success
95% of surveyed organizations whose customer success teams use Pendo saw improved customer satisfaction and NPS scores.
Combine responses with usage data for a 360° view of the customer
Merge qualitative and quantitative insights for a clear picture of what frustrates or delights users. Know which experiences drive business benefits and which get in the way.
Activate promoters and provide proactive support to detractors
Facilitate new revenue opportunities based on NPS results. Send notifications to turn your promoters into champions. Increase retention by addressing your detractors’ concerns with custom in-app guidance.
“We have been running NPS through Pendo and directing the responses to a company-wide Slack channel. By doing so, it has given immediate visibility to current customer state and enables our product team to see product-related feedback in real-time. Because of this, more product to customer calls have occurred and has led to great conversations with our customer base.”
Taylor Young | Customer Success Operations 
We help the best companies make products their customers can't live without
