Pendo for your customers

Measure and increase customer happiness

See how your product experience drives customer satisfaction with in-app NPS.

Trusted by leading companies around the world

Identify and act on trends

Continually gather NPS in-app and measure customer satisfaction over time.

Combine analytics with NPS

Identify user behaviors and areas of your product that are impacting your NPS.

AI-generated qualitative insights

Extract, sort, and synthesize insights from your qualitative customer feedback.

Understand usage volume

Plot NPS against product usage—across the entire product, or individual pages or features.

Assess NPS by user segment

Filter responses by role, company size, plan level, or any other demographic metadata.

We have an in-app NPS survey that we run with Pendo. During [an] incident we saw a twenty-percent jump in our NPS scores, and I can only think that it was in part due to having those notifications in the product. Jennifer Sand, VP of Product Management
We’re identifying our champions and getting them to assist us in getting more buyers through our door. We were operationally blind. Now we have 20/20 vision and a 360-degree view. Matt Heggelund, Product Manager
We analyzed the behavior of users based on their NPS response. People that went through the onboarding process more quickly were clearly happier. This caused us to double down on accelerating that process for customers. Becky Banasik, VP Customer Success
The data came in and we had over 2,200 [NPS survey] responses. That far exceeded our expectations. And because we sent it via Pendo instead of through an online survey tool, we were able to collect so many different data points. John Hooper, Manager, Revenue Insights and Analytics