SERVICES & SUPPORT

Technical Support

Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.

Premium Support

Ideal for customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.

Features:

  • Named Technical Success Engineer
  • Live Chat & Priority Phone Support
  • Top Tier Response SLAS

Customize the level of support your organization needs

All technical support services are provided remotely Monday – Friday, excluding U.S. bank holidays.

Online Support

Support provided to all customers, included with Subscription Services fees.

Self Service
Pendo help center
Pendo community and Slack
Customer ticketing support portal

Communication Channels

Online case submission via support portal

Technical Support Resources

Shared technical support

Premium

An option to purchase for additional support resources and communication channels.

Self Service
Pendo help center
Pendo community and Slack
Customer ticketing support portal

Communication Channels

Online case submission via support portal
Live chat
Business hour scheduled video conferencing support

Technical Support Resources

Shared technical support
Named technical support engineer
Prioritized responses to identified issues