The Truth About Pendo Alternatives
Many companies claim to be “the alternative” to Pendo, but don’t be fooled by point solutions posing as product platforms. Pendo One is the only unified Product Experience platform that ensures your users do what you want them to do so you can drive revenue growth and increase retention.
How to Choose
When comparing Pendo alternatives, it can seem like there’s more similarities than differences, but there are core elements and critical requirements that can make or break your success.
Product analytics, feedback, in-app guides, session replay tools, product discovery features: All of these should not only be part of any comprehensive product experience platform, they should each work in concert with one another to drive both a better user experience for your customers and better business results for your employees.
Here’s what to watch for as you evaluate your options:
 Pendo |
 Amplitude |
 Fullstory |
 GainsightPX |
 Heap |
 Mixpanel |
 WalkMe |
 WhatFix |
|
| Product Analytics | ||||||||
Auto-tracking  |
Pendo
|
Amplitude
|
Fullstory
|
GainsightPX
|
Heap
|
Mixpanel
|
WalkMe
|
WhatFix
|
| Multi-product portfolio analysis |
Pendo
|
Amplitude
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Native visitor and account insights |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Session recordings |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Product engagement scoring |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Sentiment analysis |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| In-app Guides | ||||||||
| No-code guide building |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Native behavioral targeting |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Personalized resource center |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Voice of the customer | ||||||||
| Collect, organize, and prioritize user feedback |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Collect qualitative sentiment data using NPS & Polls |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Communicate releases with Roadmaps |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Enterprise ready | ||||||||
| Designed for apps you build and apps you buy |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| SOC2 Type 2 in all five trust principles |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
| Host data in US or EU data centers |
Pendo
|
AMPLITUDE
|
Fullstory
|
GAINSIGHTPX
|
HEAP
|
MIXPANEL
|
WALKME
|
WHATFIX
|
See how Pendo out performs
Pendo outperforms Amplitude by offering a more comprehensive suite of product analytics, in-app guides, and voice of the customer features, making it a superior choice for detailed insights and user engagement.
Auto-tracking: Pendo provides seamless auto-tracking capabilities, while Amplitude lacks this feature.
Native visitor and account insights: Pendo offers detailed insights natively, which is not available in Amplitude.
In-app Guides: Pendo supports no-code guide building and native behavioral targeting, both of which are absent in Amplitude.
Voice of the customer: Pendo excels in collecting and prioritizing user feedback and qualitative sentiment data using NPS and polls, features that Amplitude does not support.
Enterprise readiness: Pendo is designed for various apps and meets SOC2 Type 2 compliance in all five trust principles, unlike Amplitude.
Pendo distinguishes itself from Fullstory by providing a broader range of product analytics and in-app guide functionalities, along with better tools for collecting and acting on customer feedback.
Product analytics: Pendo offers auto-tracking and multi-product portfolio analysis, which Fullstory lacks.
In-app guides: Pendo supports no-code guide building and native behavioral targeting, which are not offered by Fullstory.
Voice of the customer: Pendo provides comprehensive feedback collection and qualitative sentiment data collection, features that Fullstory does not offer.
Pendo surpasses GainsightPX by offering a wider array of product analytics, in-app guides, and robust customer feedback mechanisms, ensuring a more integrated and insightful user experience.
Product analytics: Pendo includes auto-tracking and multi-product portfolio analysis, which GainsightPX does not.
In-app guides: Pendo offers no-code guide building and personalized resource centers, features absent in GainsightPX.
Voice of the customer: Pendo collects qualitative sentiment data using NPS and polls, and organizes user feedback effectively, which GainsightPX does not support.
Enterprise readiness: Pendo provides comprehensive enterprise-ready features including SOC2 Type 2 compliance, unlike GainsightPX.
Pendo outshines Heap by offering auto-tracking, native visitor and account insights, and advanced in-app guide functionalities, along with a comprehensive voice of the customer suite.
Product Analytics: Pendo offers auto-tracking and native visitor and account insights, which Heap lacks.
In-app guides: Pendo supports no-code guide building and native behavioral targeting, unlike Heap.
Voice of the customer: Pendo excels in collecting and prioritizing user feedback and qualitative sentiment data using NPS and polls, which Heap does not offer.
Pendo provides a more extensive range of product analytics, in-app guides, and voice of the customer features compared to Mixpanel, making it a more robust solution for user engagement and insights.
Product analytics: Pendo provides auto-tracking, native visitor and account insights, and multi-product portfolio analysis, which Mixpanel lacks.
In-app guides: Pendo supports no-code guide building and native behavioral targeting, features not available in Mixpanel.
Voice of the customer: Pendo collects qualitative sentiment data using NPS and polls, and organizes user feedback effectively, which Mixpanel does not support.
Enterprise readiness: Pendo meets SOC2 Type 2 compliance in all five trust principles and offers hosting in both US and EU data centers, unlike Mixpanel.
Pendo excels over WalkMe by providing a comprehensive suite of product analytics and voice of the customer features, coupled with advanced in-app guide functionalities.
Product analytics: Pendo includes auto-tracking and multi-product portfolio analysis, which WalkMe lacks.
Voice of the customer: Pendo collects and prioritizes user feedback, and qualitative sentiment data using NPS and polls, which WalkMe does not support.
Pendo stands out from Whatfix by offering superior product analytics, comprehensive voice of the customer features, and robust enterprise readiness. Overall a more robust digital adoption platform and perfect for any enhanced change management needs.
Product analytics: Pendo offers auto-tracking, native visitor and account insights, and sentiment analysis, which Whatfix lacks.
Voice of the customer: Pendo excels in collecting and prioritizing user feedback and qualitative sentiment data using NPS and polls, which Whatfix does not support.
Enterprise readiness: Pendo is designed for various apps and meets SOC2 Type 2 compliance in all five trust principles, which Whatfix does not fully match.
See for yourself
